Policies Overview

Warranty Policy

IMPORTANT Narwal (“We”, “Our”, “Us”) offers a limited warranty which does not affect your statutory rights under consumer-related laws. This Warranty only applies to Narwal products (the “Product”) that you purchase from Narwal or distributors or retailers authorized by Narwal for your personal use and not for commercial resale. This Warranty is available only in the country or region (except the Chinese Mainland) where you originally purchase the Product. Any updates to this Policy will be posted on and we encourage you to periodically review this Policy to ensure you are familiar with the most current version. If there is any inconsistency between this Policy on and any other documents included with or relating to Narwal products, the latest version of this Policy on shall govern. This Policy is available in other languages on In the event of a conflict between different translations, the English version shall prevail. Warranty Period Narwal hereby warrants that each Narwal Product that you purchase will be free from material and workmanship defects under normal use in accordance with Narwal’s published guidelines from the date of delivery to the warranty period specified in this Policy (the “Warranty Period”). Narwal’s published guidelines include, but not limited to, user manuals, specifications, in-app notifications, and service communications. If you purchase your Product in the European Union or Switzerland, this Warranty has a two-year duration; If you purchase your Product outside the European Union or Switzerland, this Warranty has a one-year duration; However, if there are special provisions on the laws applicable to country or region where the Product is originally purchased, such provisions shall apply. This Warranty does not apply to consumable items. How to Obtain Warranty Service In the event of any defects in material or workmanship in the Product during the Warranty Period, please contact us by finding our email address or visiting our website. If your Product was not directly purchased from Narwal, please contact your local seller first. You will need to provide the serial number of your Product and the original invoice or receipt showing the date of purchase and all details of the Product for the warranty service. What Will Narwal Do When submitting a warranty claim to Narwal, you understand and agree that you may be required to return or ship the Product to Narwal or our authorized service company for further examination. If there is any defect in material or workmanship in the Product and your claim is received within the Warranty Period, Narwal will be responsible for the repair and replacement service, as well as the shipping to and from your location (only within the country or region where the Product is originally purchased). Notice: The warranty service is only available in the country or region where the Product is originally purchased. The Product is not eligible for any cross-border or international warranty service. If you seek the warranty service in the country or region where the Product is originally purchased, you will be required to bear the international freight to and from your location to the country or region where the Product is originally purchased, customs duties and other associated charges. Narwal will, at our option: repair the Product using new or refurbished parts, or; exchange the Product with a product that is new or which has been manufactured from new or refurbished parts and is at least functionally equivalent to the original product, or; exchange the Product with a product that is new and upgraded model which has at least equivalent or upgraded function to the original product. Where permitted by applicable laws, the Warranty Period will not be extended or updated or otherwise affected by subsequent repair, replacement or resale of the Product. Parts repaired or replaced during the Warranty Period will be warranted for the remainder of the original warranty period. The replaced or repaired product will be returned by Narwal to you as soon as possible. All parts that we replace from the Product will become our property. WHAT’S NOT COVERED Unless undertaken by Narwal in writing, under the following circumstances, the Product will not be covered by the warranty service, and Narwal or the service provider authorized by Narwal will have the right to charge the freight, labor cost and material cost: (a) normal wear and tear (including without limitation wear and tear of batteries); (b) expiration of Warranty Period; (c) where the Product’s serial number has been removed, erased, defaced or altered or has otherwise become illegible; (d) non-compliance with the Product instructions, causing failure or damage to the Product; (e) failure or damage caused by deliberate actions or negligence and other human factors; (f) failure or damage caused by accident or force majeure (such as fire, water, lightning or other acts of nature); (g) external causes beyond our reasonable control that result in failure in the Product, including but not limited to breakdowns, fluctuations or interruptions in electric power, ISP (Internet service provider) service, or wireless networks; (h) weak and/or inconsistent wireless signal strength in your home, causing the Product to be unusable; (i) use of spare parts or other consumable items which are not provided or recommended by Narwal; (j) any alteration or modification to the Product causing failure or damage to the Product, which has been carried out by you or a third party not authorized by Narwal; (k) any failure to adequately package the Product for transportation, causing failure or damage to the Product; (l) any Product(s) purchased from unauthorized distributors or retailers; (m) use in non-household scenarios, including but not limited to: for cleaning white ash, sand, dust, etc.; for cleaning business environments; for cleaning environments with special adsorption of microparticles such as chemicals and metals. LIMITATION OF LIABILITY THIS POLICY IS YOUR SOLE REMEDY AGAINST NARWAL AND NARWAL’S SOLE LIABILITY IN RESPECT OF ANY DEFECTS IN YOUR PRODUCT. THIS WARRANTY REPLACES ALL OTHER NARWAL WARRANTIES AND LIABILITIES, WHETHER ORAL, WRITTEN, (NON-MANDATORY) STATUTORY, CONTRACTUAL OR IN TORT. WHERE PERMITTED BY APPLICABLE LAW(S) TO THE MAXIMUM EXTENT, NARWAL WILL NOT ASSUME ANY IMPLIED WARRANTY, INCLUDING BUT NOT LIMITED TO WARRANTIES AS TO MERCHANTABILITY OF THE PRODUCT OR FITNESS FOR SPECIFIC PURPOSE OR HIDDEN OR POTENTIAL DEFECTS. HOWEVER, THIS POLICY SHALL NEITHER EXCLUDE NOR LIMIT ANY OF YOUR STATUTORY RIGHTS UNDER APPLICABLE LAWS. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW(S), NARWAL DOES NOT ASSUME ANY LIABILITY FOR LOSS OF OR DAMAGE TO OR CORRUPTION OF DATA, FOR ANY LOSS OF PROFIT, LOSS OF USE OF PRODUCTS OR FUNCTIONALITY, LOSS OF BUSINESS, LOSS OF CONTRACTS, LOSS OF REVENUES OR LOSS OF ANTICIPATED SAVINGS, INCREASED COSTS OR EXPENSES OR ANY INDIRECT OR SPECIAL LOSS OR DAMAGE. TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW(S), NARWAL’S LIABILITY SHALL BE LIMITED TO THE PURCHASE VALUE OF THE PRODUCT. THE ABOVE LIMITATIONS SHALL NOT APPLY IN CASE OF GROSS NEGLIGENCE OR INTENTIONAL MISCONDUCT OF NARWAL OR IN CASE OF DEATH OR PERSONAL INJURY RESULTING FROM NARWAL’S PROVEN NEGLIGENCE.