Policies Overview
Product Support Policy
Updated on: August 8, 2023
Effective on: August 8, 2023
Narwal (“We” or “Narwal”) does our best to provide continuous security updates for our hardware products. The security updates include the latest security patches, security vulnerability fixes, and other necessary security improvements.
Narwal will maintain the security updates for at least 2 years from the launch day of products. The support for security updates may vary according to models of the products and is therefore subject to the actual situation.
We will regularly publish the security updates of Narwal hardware products here, and we encourage you to regularly review this Policy.
|
Category
|
Model
|
Launch Date
|
|---|---|---|
| Clean Robot | J1 | November 11, 2019 |
| Clean Robot | J2 | November 11, 2021 |
| Clean Robot | J3 | September 1, 2022 |
| Clean Robot | J4 | August 15, 2023 |
| Clean Robot | J4 Lite | August 15, 2023 |
| Clean Robot | Narwal T10 | June 1, 2021 |
| Clean Robot | Narwal Freo | September 15, 2022 |
| Wet Dry Vacuum | S1 | May 10, 2023 |
| Wet Dry Vacuum | S1 Max | October 8, 2023 |
*Disclaimer:
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The information on this page is for reference only, and the actual situation is subject to the security updates and applicable product models received by your App.
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We may modify this Policy from time to time, and we encourage you to regularly review the latest version to understand the security updates of Narwal hardware products.